HYPR User Guide

Manage Paired Devices

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How to Add a New Smartphone

On your computer, open the HYPR Workforce Access Client by clicking on the Workforce Access icon.

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Add a new device by clicking Pair New Device.

Follow the prompts to pair your smartphone.

Pair New Device

How to Unpair a Smartphone

Unpairing a smartphone with your computer may be achieved either via the Workforce Access Client on your computer, or via the HYPR Mobile App on your smartphone.

Unpair Via Workforce Access Client

Open Workforce Access on your computer.

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Click the Trashcan or Delete icon for that device.

Remove Device

A warning will alert you to confirm that you want to unpair your smartphone.

NOTE: Before continuing, please ensure you have an alternative method for logging in.

Confirm Remove Device

Click Yes to complete the unpairing process.
A response verifies the device was removed successfully.

Remove Device Success

Unpair Via HYPR Mobile App

Open the HYPR Mobile App on your smartphone

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Press and hold the icon for the computer you wish to unpair.

HYPR Mobile iPhone Home

Tap Computer Details on the pop up menu.

HYPR Mobile Menu

A warning will alert you to confirm that you want to unpair your computer. .

NOTE: Before continuing please ensure you have an alternative method for logging in.

HYPR Mobile Confirm Unpair

Tap the red Delete button to complete the unpairing process. You will no longer see the icon for the unpaired computer on your app.

Rename Your Computer Via the HYPR Mobile App

Open the HYPR Mobile App on your smartphone.

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Press and hold the icon representing the computer you wish to rename.

HYPR Mobile iPhone Home

Tap Computer Details on the pop up menu.

HYPR Mobile Menu

Tap Rename Computer near the bottom of the application.

HYPR Mobile Rename 1

Enter the preferred name for your computer in the Rename Computer field.

HYPR Mobile Rename 2

Tap Save when finished.

HYPR Mobile Rename Save

How to Change the Default Computer on Your HYPR App

Your smart device can be paired with multiple computers. Typically a Default Computer is the system that is accessed most frequently.

To simplify the passwordless login experience, HYPR supports a Default Computer that is prominently displayed at the bottom of the screen.

HYPR Mobile Default Complete 2

To display the menu, press and hold the computer to be set as default.

Tap the Computer Details menu option.

HYPR Mobile Menu

On the Device Settings screen, enable the toggle labeled This is my Default Computer.

HYPR Mobile Default Device 2

Click Save to set the Default Computer.